Privacy Policy

Who we are

This policy explains what information RapidHeat Stockton (“we,” “us”) collects when you call us or visit this website, who receives it, and the choices you have.

RapidHeat Stockton is an independent referral service. When you call (209) 528-0498, we connect you with a local water heater professional in Stockton, Lodi, Tracy, Oakdale or Lathrop, California. We do not perform repairs or installations.

This policy covers information we collect through our phone line and this website, rapidheatstockton.com. It does not cover the local professionals we connect you with. They are separate businesses with their own privacy practices, and you can ask them how they handle your information.

RapidHeat Stockton, 7805 Brentwood Dr, Stockton, CA 95207. Phone: (209) 528-0498.

Information we collect

We collect information when you call us and when you visit this website. This site has no contact form, so we do not collect information through one.

Please do not give us sensitive information such as Social Security numbers, bank or card numbers, or health information. We do not need it and do not ask for it.

How we use information

We use the information above to:

• Connect you with a local professional and confirm that your address is in a covered area.
• Answer your call and your questions.
• Run, secure and improve this website.
• Bill the professionals who pay us for connections, and keep accurate records.
• Contact you about your request.
• Prevent fraud and abuse, resolve disputes and comply with the law.

Who we share information with

Local professionals. To connect you, we give one or more local water heater professionals the details needed to handle your request: your name, phone number, address or ZIP code, and what the water heater is doing. We do this at your request. Professionals pay us for these connections. Once a professional has your information, their own privacy practices apply.

Service providers. Companies that help us run the service, such as our phone service and website hosting, process information on our behalf and may use it only for that purpose.

Legal and safety. We may disclose information if the law requires it, to respond to a valid legal request, or to protect the rights, safety or property of you, us or others.

Business changes. If we merge with, are acquired by, or sell assets to another company, your information may transfer to it, and this policy will continue to apply until you are told otherwise.

With your consent. We share information for any other purpose only if you ask us to or agree.

Advertisers. We do not share your information with advertisers to show you ads on other sites. See “Your California privacy rights” below for how California law treats payments from professionals.

Calls and cookies

Tapping the phone number. On a phone or tablet, tapping a phone number on this site places a call through your carrier.

Cookies. This website does not use analytics cookies, advertising cookies or tracking pixels. You can block or delete cookies in your browser settings, and the site will still work.

How long we keep information, and how we protect it

Retention. We keep information only as long as needed for the purposes in this policy, or as the law requires. We keep records longer only where the law requires it, or where we need them for billing or to resolve a dispute.

Security. We use reasonable administrative, technical and physical safeguards. No system is completely secure, so we cannot guarantee that information will never be accessed or disclosed without permission.

Children. Our service is for homeowners. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us information, contact us and we will delete it.

Links to other sites. This site links to public sources such as government agencies. Their privacy practices are their own.

Changes. We may update this policy. We will post the new version with a new “last updated” date.

Your California privacy rights

If you are a California resident, you can ask us to:

• tell you what personal information we collect, use and disclose, and give you a copy;
• delete personal information we collected from you, with the exceptions the law allows;
• correct inaccurate personal information;
• stop the sale or sharing of your personal information;
• treat you the same whether or not you use these rights.

How to ask. Call (209) 528-0498. We will ask for details such as the phone number and address you gave us, so we can match your request to our records. An authorized agent may ask for you with your written permission. We respond within 45 days and may extend that once by another 45 days, and we will tell you why.

Categories in the past 12 months

Sale and sharing. Professionals pay us for each connection. California law may treat disclosures made in exchange for payment as a “sale,” even when you asked for the connection. We therefore treat our disclosure of identifiers, contact details, location details and request details to professionals as a sale under California law. To opt out, call (209) 528-0498. If you opt out, we will not pass your information to a professional, which means we cannot connect you.

Sensitive information. We do not knowingly collect sensitive personal information as California law defines it.

Shine the Light. California Civil Code section 1798.83 lets California residents request information about disclosures to third parties for their direct marketing. To make a request, call (209) 528-0498.

Other states. If you live elsewhere and your state gives you privacy rights, call us and we will consider your request.

Contact us

RapidHeat Stockton
7805 Brentwood Dr
Stockton, CA 95207
Phone: (209) 528-0498

Send questions about this policy, and requests about your information, to the phone number above.